The Bakan Peninsula Essays - Southeastern Europe, Yugoslavia

The Bakan Peninsula The Balkan Peniunsula is involved the nations of Slovenia, Croatia, Bosnia, Herzegovina, the Former Yugoslav Republic of Macedonia, the Federal Republic of Yugoslavia, Albania, Greece, Romania, Bulgaria and European Turkey. Balkan history is portrayed by military and political conflict. In light of it's crusial area among Asia and Europe it has been vanquished and re-vanquished by incalculable countries. Looking for exchange courses to the center east, numerous eastern European nations have set up ports there. Inside the previous ten years Yugoslavia has experienced major political changes. In 1991 and 1992 four Yugoslav republics, Slovenia, Croatia, Bosnia and Herzegovina, pronounced their autonomy from Yugoslavia. Serbia and Montenegro at that point framed the Federal Republic of Yugoslavia. After Yugoslavia started skirmishing with ethnic Albanian revolts in Kosovo toward the finish of 1998, NATO powers started airstrikes in late March, 1999. Caoncluding eleven weeks of shelling, the Yugoslav government permitted a NATO peacekeeping power into Kososvo. Social Issues

Should Electronic Play be Encouraged for School-Age Children Research Paper

Should Electronic Play be Encouraged for School-Age Children - Research Paper Example This paper focuses on that the facts demonstrate that computer game play, regardless of whether vicious or peaceful, can create visual fixation, spatial relations, and deftness. In any case, from the confirmations introduced, it isn't clear if these games can improve basic judgment or protection of data and inventiveness. This paper makes an end that some instructive computer games manage explicit instructive aptitudes and information, for example math, science and language. In any case, this sort of games isn't effectively open. Perhaps, future turn of events and wide conveyance of these materials will have the option to empower additionally learning for electronic gamers. The impacts of media viciousness may result to desensitization to the fear of savagery; acknowledgment of brutality as â€Å"a way out†; replication of animosity found in computer games; and recognizable proof of oneself with the characters. Let us take Mortal Kombat and Nite Trap as ideal instances of the media round of blood sport. In Mortal Kombat, the main legend executes, the subsequent saint shocks, the third legend cuts the victim’s chest and pulls out the heart, and the fourth legend hacks his victim’s head and holds it high in triumph. In Nite Trap, the vampires follow five sparsely dressed ladies, dri ll gaps in their necks and suspend them on meat snares. The high-activity, live-activity, blood-rich scenes of these games make them additionally convincing, incredible and reasonable and even more appealing to the psyches of the honest.

Living Well With Obsessive-Compulsive Disorder

Living Well With Obsessive-Compulsive Disorder OCD Living With OCD Print Living Well With Obsessive-Compulsive Disorder By Owen Kelly, PhD Medically reviewed by Medically reviewed by Steven Gans, MD on August 05, 2016 Steven Gans, MD is board-certified in psychiatry and is an active supervisor, teacher, and mentor at Massachusetts General Hospital. Learn about our Medical Review Board Steven Gans, MD Updated on June 12, 2019 Plume Creative / Getty Images More in OCD Living With OCD Causes Symptoms and Diagnosis Treatment Types Related Conditions Perhaps you or a loved one have been diagnosed with obsessive-compulsive disorder (OCD) and wonder what this might mean for the rest of your life.  If you have OCD, you can undoubtedly live a normal and productive life. Like any chronic illness, managing your OCD requires a focus on day-to-day coping rather than on an ultimate cure. Understanding OCD In practical terms, this means having an excellent understanding of your illness. For example, see if you can answer the following questions: What are your  symptoms?When do your symptoms get worse?What coping strategies work for you when your symptoms flare up?What helps you avoid your symptoms from worsening in the first place?Who is it helpful to consult with when you feel stuck or need additional assistance in coping with your symptoms? Being able to answer these kinds of questions is essential to managing your OCD and freeing up your time and energy to attend to the things you really want to spend your time on, such as family, friends, romantic relationships, work, school, or recreational activities. Consider a Symptom Journal If you arent sure about the answers to these questions, consider keeping a journal with these questions in mind for a few weeks. Since OCD is different for everyone, this journal should give you a much keener understanding of how OCD affects you personally. Get Help If Your Symptoms Are Unmanageable If you don’t know where to begin or feel that OCD has taken over your life, it’s time to seek assistance from a trained mental health professional. There is no need to suffer since there are effective treatments that work for most people, including psychotherapy and medication. Most people are able to find quite a bit of relief from symptoms using some combination of the two. Dont be afraid to ask for help. For Family Members If you are a family member or close friend of someone who suffers from OCD, you may be concerned about your loved ones illness and how you can help. Its important to remember that many people with OCD get good results from treatment and can learn how to manage their OCD symptoms effectively through psychotherapy such as cognitive-behavioral therapy  (CBT) and, more specifically, exposure and response prevention therapy (ERP). You can help your loved one by educating yourself about OCD so that you are better able to understand and be supportive. Its also important to be aware of behaviors you are engaging in that enable your loved ones illness. For example, if shes afraid of germs getting into the house, you wash all the cans and containers that you bring home from the grocery store before putting them away. This just feeds her illness by helping her avoid something she fears. Family Members: Get Help If You Feel Overwhelmed If you are feeling overwhelmed or are unsure what to do for your loved one, be sure to seek out professional help or a support group. Its important to take charge of your own mental health needs as well as those of your loved one so that you can help him get better instead of helping him remain where he is or perhaps even get worse.

A Good Leader Odysseus and Gilgamesh - 1410 Words

Strength, determination and dedication are a few examples of characteristics, which a leader should possess. Characteristics of a good leader may vary in the eye of the beholder, however, I believe that overall there are a few qualities that are critically important. Throughout a person’s life, the experiences they endure shape them and build them into an individual. Like the lugals in Mesopotamia, it is a leaders obligation to protect and serve. In the Mycenaean civilization the Wanax stood at the top of their social ladder. In the Odyssey, Odysseus would be a Wanax because he owned an independent walled kingdom or palace. Both Odysseus and Gilgamesh were looked up to as leaders. When asked if they were successful leaders, I was a bit†¦show more content†¦Betraying the Gods enough for them to wish death upon Enkidu shows that Gilgamesh was certainly not being a respectful mortal, let alone leader. Odysseus was a very sneaky and cunning man. He was able to defeat many monsters by out-smarting them. This was not always the best way to go about achieving victory. Odysseus came upon the Kyklops while on his journey with his crew. They were stuck in his cave, and he thought of a sneaky plan to get away. Odysseus and his crew took a large pole and poked the Kyklops in the eye. Right before they did this, however, Odysseus told the Kyklops that his name was Nohbdy. When the kyklops ran out of his cave bellowing in pain his fellow Kyklops’ asked who did this to him. â€Å"Nohbdy, Nohbdy’s tricked me, Nohbdys’s ruined me† (Odyssey 157) was the Kyklops’ reply. This was extremely smart and cunning, and Odysseus would have been able to get away safe and sound. The unfortunate part occurred when Odysseus decides to brag his victory and announce his real name to the Kyklops. A leader should not feel the need to brag about victories that he or she has earned. Every leader knows that they are capable of defeat, and bragging is never something that a successful leader should do. As you can see there are several examples proving that Gilgamesh and Odysseus were not successful leaders from the start and throughout their journeys. The realization comes at the end of both novels where I believe theShow MoreRelatedThe Hero Of Ancient Literature1284 Words   |  6 PagesHero’s of Ancient Literature When surveying the nature and work of Gilgamesh, Rama and Odysseus, all of them have the main characteristics that qualify them as heroes. These heroes’ were determined to do what was right for their town and their families and were set on following their dreams that they had set for themselves. These heroes were looked up to and respected by the people that surrounded them. They were needed because they gave people something to seek for and provide as a positive figureRead MoreEpic Passages of The Epic of Gilgamesh and Homers Odyssey921 Words   |  4 Pagesa hero has evolved over time through both written word and human experiences, so what is a hero? In the two epic passages The Epic of Gilgamesh and Homers Odyssey, heroism appears to be a clear distinction with the literature, and has the same basic framework as today’s definition of a hero. Historically, in the texts, heroes such as Gilgamesh and Odysseus are protagonists viewed and credited with great bravery and most certainly heroism. Nearly all of the heroic figures throughout time, bothRead MoreThe Epic Of Gilgamesh And The Odyssey888 Words   |  4 Pagesdifferent, it makes a comparison of Gilgamesh and Odysseus an interesting subject. Both stories, â€Å"The Epic of Gilgamesh† and â€Å"The Odyssey† identify the characters as successful warriors with many adventures to be told. Gilgamesh and Odysseus are human with many god-like qualities. Their perception of immortality, as well as regard for death and the influences of the gods in their lives and adventures, are similar; however, the characters are quite different. Gilgamesh was two-thirds God and one-thirdRead MoreOdysseus vs. Gilgamesh Essay1464 Words   |  6 PagesThe epic poems The Odyssey, written by Homer, and Gilgamesh, translated by David Ferry, feature the struggles and triumphs of two epic heroes, Odysseus and Gilgamesh. Epic heroes exemplify six common traits. They are all strong fighters, complete with physical beauty and intimidation. The epic hero is dangerous yet protects ordinary people. There is always an encounter with death and the cosmos. They are superhuman, but they are not supernatural, although they come in contact with the supernaturalRead MoreOdysseus Vs. Epic Of Gilgamesh1772 Words   |  8 PagesMadison Aycock HST 328 Dr. Chang 20 Oct. 2017 Paper Topic One: Odysseus vs. Gilgamesh Sometimes it only takes a few seemingly small flaws to determine if one will live a lifetime of adversity, and this appears to be the case for both Odysseus in Homer’s Odyssey and Gilgamesh in the Epic of Gilgamesh. Unlike what their grand titles may suggest, these ‘ancient heroes’ were by no means perfect people, and, if anything, it would be more realistic to attribute the conceptRead MoreWhat Makes A Hero?1541 Words   |  7 Pagesvary from era to era. Now people who are just simply a good person are considered a hero. But, back in ancient times to become a hero took much more. It took honesty, wisdom, and in some cases, wealth and superhuman abilities. With time new stories and beliefs are uncovered. In ancient times there were heroes that we can study today through books. Some of the most well known heroes are: Achilles, Odysseus, Aneius, Socrates, Gilgamesh, Beowulf, and King Arthur. Achilles was a well known GreekRead MoreSundiata Essay971 Words   |  4 Pages Epics Sundiata was written in Africa. Gilgamesh was the oldest one written. Other works include the Iliad and the Odyssey, which were written by the blind prophet Homer. What do all these works of literature have in common with each other? The similarity that all these works of literature have is that they are all epics. What does this mean? What is an epic? The definition of an epic is that an epic is a long, narrative poem with a hero that goes on a quest. What is the hero? Well, the characteristicsRead MoreThe Role of Enkidu Essay1064 Words   |  5 Pageslongevity of text, a poetic style, and an account of the accomplishments of a legendary hero. 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Some epics result in mortality which means they know that they liveRead MoreThe Epic Of Gilgamesh Essay1906 Words   |  8 Pagesdiscipline. Gilgamesh and Homer’s The Odyssey uses many instances in which the main characters must use incredible restraint to protect not only themselves, but also the ones they care for and love. Although both stories use this theme of self-control and discipli ne to develop certain personalities, each one tells a different account of how these characters are viewed by their fellow men and women and the rewards that come from showing the traits of restraint and self-will. In Gilgamesh, the character

Interning At The Tmc Head Start My Internship Experience

EDUC 6310 Final Paper Dr.Vafa May 7, 2017 Interning at the TMC Head Start My internship experience Pre-Kindergarten students it provided me with a cumulative opportunity to integrate all I had learned at University of Houston-Victoria and apply it in a practical setting. Since most of my coursework revolved around the social, emotional, and moral development of children, my paper focuses on the importance of classroom community in schools. Through journaling, observing, and working directly with Pre-Kindergarten students, I discovered how classroom community can facilitate learning, promote social awareness, and provide much needed stability. At first, I was overwhelmingly nervous about my placement in a substantially separate†¦show more content†¦In small groups, I tested out how children can learn by using augmented reality in education. Through this experience, I discovered how powerful it was for students to have the opportunity to be able to learn through technology. What is more, by integrating technology, students became more engaged with the material and with each other. In my journals, I was able to manage my daily communication with the students and also keep track. One of the most memorable experiences for me was when my student didn’t know the letter U but when I started using technology and augmented reality the student was able to gain more knowledge and learn the letter that they did not know. One of the most enlightening aspects of my internship experience was watching my student with autism use technology to facilitate academic and social growth. For example, in small group the student rarely moved on until everyone in the group had clearly demonstrated an understanding of the concept. I sought to replicate this teaching style and quickly realized there was a nuance to differentiating instruction and encouraging cooperation without it feeling demeaning to the struggling student. Looking back through my journals, I believe classroom community is so important because it pervades every aspect of the student experience. Learning does not exist in a vacuum, and therefore, it is critical students understand how classroom community

Century Skills Free Essays

A New Method for a New Century The world is always changing, from the environment to the economy, from stock market crashes to global warming. With so many uncertainties, one thing remains ABA solute: students will not be prepared to face the challenges presented by today’s changing w oral if the schools’ methods of education remain the same. The concept of the integration of 21st century skills into school curriculums has been an ongoing debate for some time now While opponents argue that such skills should not replace the current system, which focuses primarily on the memorization of content, proponents defend their contempt ray methods, advocating 21st century skills and the importance of their understanding in the fastened, intermediate society that exists today. We will write a custom essay sample on Century Skills or any similar topic only for you Order Now Both arguments, however, are supported with valid facts, many of which cannot be ignored. Because of the benefits of both methods of learning, a General Education class emphasizing the understanding and integration of 21st century skills in the work force and other environments should be required for all students at College of the Canyons in order to strengthen their ability sees and create a fundamental base that will help prepare them to enter the workforce. Schools cannot ignore the fact that the very next step for the vast majority of student following the completion of their education is the securing of a Job in a career field the at functions in the modern world. In such a competitive workforce, students cannot be successful if the education they received focuses solely on the memorization of content NT rather than the application of skills. What good is an extensive grasp of facts if nothing g can be done with that knowledge? We need to ensure that all students are critical thinks RSI and problem solvers, that students can take on complex problems,† said Page Johnson, a POP board member and worldwide manager for K 12 education at Intel Corp.. This is where the benefits of 21st century skills come in. Such skills include learning and innovation skill Is, information, media and technology skills, life and career skills, and an all around indispensable foundation students will be able to employ into their lives following SC hollo w. Where the heavy dependence of memorizing facts usually ends after one exits the SC hollow system, the need to understand and the ability to integrate 21st century skills only in creases significantly. Thirteen states have already begun to incorporate 21st century skills into their education system in different ways, such as Wisconsin, which has â€Å"overhauled its socio al studies curriculum in order to meet the criteria established by POP . As more begin to realize the importance of 21st century skills, College of the Canyons should follow in t he footsteps of those who have broadened the content of education taught at their SOHO Such skills should begin to be integrated into core classes, but to ensure that the full est. potentials of students learning these skills can be met, a General Education class foci used entirely on the utilization and understanding of 21st century skills should be added a acquirement for all students. This will ensure that students will not only master the c intent of their classes, but will be able to produce, evaluate, and synthesize the information the eye have learned in order to prepare themselves for their futures. Students would be able e to experience hands on activities and learn to thrive in a modern work environment thru cough interactive projects and the like, of which will sharpen skills ranging from communicant dive to technological. Opponents are firmly grounded to the belief that older methods of learning are essential to a student’s education. Richard Alienating, a professor at the University of Tennessee, advocates developing 18th century literacy, and claims that, â€Å"[t]he research, to date, has provided no evidence that having either computers or whiteboards in shoo Is has any positive effects on students’ reading and writing proficiencies,† and is rooted to t belief that libraries are essential in order to develop literate students. However, prop moments are not arguing against this. Rather, they are facing the inescapable fact that educate reform has become more and more necessary as society and technology further diva once. It is true that without the understanding of the content taught in school, students lace k the basic knowledge and rigor required to engage successfully in situations in which critic thinking, problem solving, and teamwork are crucial. However, without the skills of the e 21st century, students are left with much information, but little understanding of what to do with it. 1st century skills fuse content with skill, creating the best possible foundation of lea ring for students. The application of these skills is crucial not only for the education of today’s students, but for the success of tomorrows employees. Employers are not looking to ire encyclopedias in the guise of humans, but rather capable people who can adapt and evolve to the changing work environment and use the skills they’ve acquired in order to be competitive an d efficient. According to Michelle L. Casts, a Whole Life Coach, speaker, and author, the top ten skills for the new world of work include communication, create pity, technology, teamwork, flexibility, and information management, along with other trade sees that all fall under the category of the indispensable 21st century skills necessary for any looking to become a valuable asset to their company. Schools need to begin to teach dents skills that will enable them to do more than achieve passing scores on multi pale choice tests, because interviews don’t come with a cantors and a number two pencil The teaching of modern skills should not be a controversy in such a modern world. The incorporation of 21st century skills into school curriculum offers nothing but Ben felts, building upon past conceptions of learning and guiding students in order for them to adapt to today’s competitive workforce. The 2013 News STEM Solutions Conference address sees the sad truth that, the natural curiosity that small kids have, where they touch everything, experiment and discover the world, is being trained out of them as they grow up Lear inning things by rote to pass tests. † Education should not hinder one’s curiosity, but enable I t to grow. How to cite Century Skills, Papers

Marketing Intelligence About Childrens Toy in Vietnam free essay sample

Children’s toys have been sold quite well in recent years in Vietnam. However, this fat land of hundreds of million dollar worth has been underexploited by the domestic producers. The fact is that 90% of toy on sales are originated from China and made in various types of materials such as plastic, metal, wood, cotton, and so on. Shops in some toy-selling streets show 500-1,000 items, including superman, moon sailors, dolls and battery-cars. Besides a few toy with educational features, a vast availability is for violent and anti-education toy products. According to Vietnamese standard, there are 26 indicators applied for children’s toys. However, none of the product currently available in the market meets these requirements of material safety, design and function. For this reason, experts said that Vietnamese companies should follow the specific way which helps them to take full advantage as think of product reach requirements which can not be provided by Chinese ones. We will write a custom essay sample on Marketing Intelligence About Childrens Toy in Vietnam or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page II. Detail: Task 1: assess current and potential market size and demand 1a) Identify market size growth and trends within a given market Market Size is measured by the total volume and or value of all sales in the market. Sales volume is measured in terms of the number of units of goods purchased, whilst sales value measures the total amount spent by customers on the volume of goods sold. The number of toy importers increase sharply in Vietnam. In this case, domestic toy take only 5% of the market share. To identify and estimate the market size, the marketer needs to base on three indicators such as number of buyers in the market, quantity purchased by an average buyer per year, and price of an average unit. As the marketer knows, the price of wooden intellectual toy is 20,000 – 180,000 VND/set, so the average price per unit is 100,000 VND. Vietnam is developing country. For this reason, the number of parent who have low or average income may not care much about this kind of educational toys. The customers of this product range will be urban people or high income households. The number of people living in main cities such as Ho Chi minh, Hanoi, Hai Phong, Da Nang, Hue, Nam Dinh, and Qui Nhon are 7,985,000 people (2005) . However, educational toys just are considered as potential, they are marked as â€Å"blank† on Vietnamese toy’s map. Therefore, the number of buyers in the Vietnam market is supposed about 3,000,000 customers. As the marketer knows, children usually receive gifts in special days as birthdays, children days and ‘Trung Thu’ days. Finally, the quantity purchased by an average buyer per year can be calculated: 100,000 VND*3,000,000 people*3 days=900,000,000,000 VND. In the term of 10-year growth, Vietnam market tends to favor the supplier, because there is usually a time lag before the supply side catches up with increases in demand. The increasing number of high income households makes ways for desire of high quality toys among their children. The toy sets that cost millions of VND like Barbie doll collection, technical tools or building bricks and branded as Mattel, Lego, Barbie, and Fisher-price are step by step occupying this high and segment of the market and Vietnam is evidence with a network of more than 130 shops opened nation wide. According to scenario, most of the left part of the market was taken by Chinese toys, which mainly target the children form average and low income families. Another trend is that the children are growing older youngers. They are more familiar with technology and require something more expressive and functional. In the current map of Vietnam’s toy market, educational toy are marked as â€Å"blank†. Over 2 years of discovery, some products are still struggling for foothole of their brand name in the market. The number of competitors are also limited to few, for example Duc Thanh wooden toys, Gamma Joint-stock company, Dai Phat tai, Hung Phat, Vinh Phuc Plastic companies and school Books and Equipment Company, and Etic as the one of a few companies that are qualified for export. Domestic producers are now targeting schools and parks rather than individual customers. Therefore, this segment of the market is considered as highly potential. Certainly, in the long term a growth market will attract new businesses, and thus increase competition. Moreover, summer is coming, parent always concern about the fact that what kind of entertainments is really reasonable and useful for their children. In order to meet that demand, the wooden intellectual toys become the priorities for children. This year, the children toy market has tendency toward the education. Vietnamese products are gradually emerging, despite less attraction; the consumers also pay a lot of attention to them because many Vietnamese suppliers offer free consulting service about health and safety for children, the manner to handle circumstances and the way of educating children. In fact, Vietnamese producers have been trying to put out ‘made in Vietnam’ products, but their products producers prove to be uncompetitive with Chinese ones in term of price and design. However, experts said in a recent workshop that Vietnamese companies could retain the market. For example, China once dominated the domestic market, but after that domestic Hanoi beer, Saigon Beer and halide have successfully dislodged the brand name from the market. Furthermore, the news that China-made toys have been recalled in many countries in the world has been worrying Vietnamese parent. Vietnamese government should have suitable policy to help the companies take full advantage to make their product meet the requirement on safety, and the products which aim to protect the users’ health and to develop their intelligence, which can not be provided by Chinese products. 1b) Plan and carry out a competitor analysis for a given organization This kind of product is new and in the long term period, the organization can not avoid appearance of competitors. In the next following, I will suggest the 5 competitive forces model Porter. 5 completive forces model The five forces are environmental forces that impact on a company’s ability to compete in a given market. The purpose of it is to diagnose the principal competitive pressures in a market and to assess how strong and important each one is. A business has to understand the dynamics of its industries and markets in order to compete effectively in the marketplace. Porter (1980a) defined the forces which drive competition, contending that the competitive environment is created by the interaction of five different forces acting on a business’ . The first of five forces is ‘the threat of substitute products’. The existence of close substitute products increases th e propensity of customers to switch to alternatives in response to price increases (high elasticity of demand). It depends on: †¢buyer propensity to substitute relative price performance of substitutes †¢buyer switching costs †¢perceived level of product differentiation The second one is ‘the threat of the entry of new competitors’. Profitable markets that yield high returns will draw firms. The results are many new entrants, which will effectively decrease profitability. Unless the entry of new firms can be blocked by incumbents, the profit rate will fall towards a competitive level: †¢The existence of barriers to entry (patents, rights, etc. ) †¢Economies of product differences †¢Brand equity †¢Switching costs †¢ Capital requirements Access to distribution †¢Absolute cost advantages †¢Learning curve advantages †¢Expected retaliation by incumbents †¢Government policies The third one is ‘the intensity of competitive rivalry’. For most industries, this is the major determinant of the competitiveness of the industry. Sometimes rivals compete aggressively and sometimes rivals compete in non-price dimensions such as innovation, marketing, etc. †¢Number of competitors †¢Rate of industry growth †¢Intermittent industry overcapacity †¢Exit barriers †¢Diversity of competitors †¢Informational complexity and asymmetry Fixed cost allocation per value added †¢Level of advertising expense †¢Economies of scale †¢Sustainable competitive advantage through improvisation The forth one is ‘the bargaining power of customers’. It also described as the market of outputs. The ability of customers to put the firm under pressure a nd it also affects the customers sensitivity to price changes. †¢ Buyer concentration to firm concentration ratio †¢Bargaining leverage, particularly in industries with high fixed costs †¢Buyer volume †¢Buyer switching cost relative to firm switching costs †¢Buyer information availability Ability to backward integrate †¢Availability of existing substitute products †¢Buyer price sensitivity †¢Differential advantage (uniqueness) of industry products †¢RFM Analysis The last one is the bargaining power of suppliers. It described as market of inputs. Suppliers of raw materials, components, and services (such as expertise) to the firm can be a source of power over the firm. Suppliers may refuse to work with the firm, or e. g. charge excessively high prices for unique resources. †¢supplier switching costs relative to firm switching costs †¢degree of differentiation of inputs presence of substitute inputs †¢supplier concentration to firm concentration ratio †¢threat of forward integration by suppl iers relative to the threat of backward integration by firms †¢cost of inputs relative to selling price of the product The Porter’s 5 Forces tool is a simple but powerful tool for understanding where power lies in a business situation. This is useful, because it helps you understand both the strength of your current competitive position, and the strength of a position you’re looking to move into . The wooden educational toys are diversified and target to reach the requirement of Vietnam’s standard. Certainty, company can not avoid competitors. There has 4 level of competition. They are: †¢Product form competition †¢Product category competition †¢Generic competition †¢Budget competition and entertainment The first one is the product form competition. In this case, it is the ability of competitive of wooden company about educational products with the other companies such as the safe, design and materials. The next one is the product category competition. It is the competitive possibility of wooden educational products with the other products. The third one is generic competition. It is the ability of competitive of wooden product with the other products in general. The final one is budget competition and entrainment. It is the wooden company’s ability of educational toys in compare with the other toys at the same budget. 1c) Evaluate an organization’s opportunities and threats for a given product or service There have many threats for wooden company when they approach Vietnamese market. Children’s toys have been sold quite well in recent year in Vietnam but it seems that this fat land of hundreds of million dollar worth has been underexploited by the domestic producers. According to the scenario, the most recent survey by Hanoi Market Management Department shows that 90% of the toy on sales are originated from China and made in various types of materials e. g. plastic, metal, wood, cotton, and so on. . Shops in some toy-selling streets show 500-1,000 items, including superman, moon sailors, dolls and battery-cars. Besides a few toy with educational features, a vast availability is for violent and anti-education toy products. Following the Vietnamese standards, there are 26 indicators applied for children’s toys but none of the currently available in the market meets these requirements. On the other hand, no requirement has been set for import products, which are now available everywhere in the domestic market and most of them are sourced from China. Chinese toys target the children from the average and low income families. Besides, the fact is saying that the domestic market is now dominated by Chinese products, although Vietnamese produces have been trying to put out ‘made in Vietnam’ products but their products prove to be uncompetitive with Chinese ones in terms of prices and design. For all these kind of reasons, Chinese toys are very strong to compete. Despite of challenges, Vietnamese market is also a highly potential because over 2 year of discovery, some products are still struggling for foothole of their brand name in the market. The number of competitors is also limited to few. It means the advantage for wooden company. Domestic producers are now targeting schools and parks rather than individual customers. Therefore, this segment of the market is considered as highly potential. Moreover, when summer’s coming, parent concern about what kind of entertainment is really reasonable and useful for their children. With some limitation of weather this year, many parent would like their children to stay ay home to play while learning similar with the education method in some developed countries in the world. In order to meets the requirement, the wooden intellectual toys become the priorities for the children, because, according to many parent, these toys can help children develop their creativeness, the exercising skills together with the plentiful imagination. This year, the children toy market has a tendency toward the education. Vietnamese products are gradually emerging, despite less attraction, the consumers also pay a lot attention to them because many Vietnamese suppliers offer free consulting services about health and safety for children, the manner to handle circumstances and the way of educating children. Vietnam has never had a real toy industry but it also a good condition for the development pf the toy industry. In addition, Vietnamese government should have suitable policy to help the companies take full advantage to make their product meet the requirement on safety, and the products which aim to protect the users’ health and to develop their intelligence, which can not be provided by Chinese products. If Vietnamese companies follow the right development track, have suitable policies for investment and cooperation, it will be able to develop a toy industry which could make products for domestic demand and for export. Task 2: Discuss the importance of customer satisfaction and feedback 2a) Identify and evaluate techniques of assessing customer response In order to identify and evaluate customer response, after having their compliments about company’ s product, company can use some technique such as do survey research, 2b) Design and complete a customer satisfaction survey The questionnaire was designed to collect customer’s opinions about company product or services to ma ke the necessary improvements. The questionnaire contained 12 questions. It is divided in 2 parts. The first part is demography, ask interview about their gender and age to distinguish the percentage of male or female use company product or service. The second part, ask them about their satisfaction of product and service. Question 1 asked them time they use company product or service to find regular customer, target customer. If they use the service and buy good often they will know what the service or product need to make the necessary improvement. Question 2 asked them about the purpose in last time they used to define exactly what they need. Question 4,5 and 6 asked them about their satisfaction when they use the product and service.